If you have ever logged on to virgin mobiles website, you have probably noticed that from the site you can let them know that you lost your phone. If you “let them know you lost your phone” you will be taken to a screen that allows you to select reduced price, refurbished phones and order them immediately. All of the popular phones are available as refurbished phones, and the refurbs are just as good as the original (I used to work in VM’s return department).
Some phones are practically free. For example, the Nokia Shorty can usually be had for about $5. Shipping is often free (depending when you order the phone), and the price is usually about 40-50% of the regular retail.
So, for example, you could get the switch_back for about $50 with free shipping!
Once you order your replacement phone, your old “lost” phone can be reactivated on a new account.. that is.. once you find it.
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5 comments so far
I ordered a refurbished phone a couple weeks ago. It took forever to get the phone and just last week I had to send it back because the screen went blank!
August 14th, 2007 at 10:02 pm
I don’t know how long ago you worked in RMA, but the cheapest lost/stolen replacement phones are $7.99, and there is now a very limited selection of models to choose from. The K7,K9, K10 & 8500 can be had for $7.99. The Marbl & old Slice are 14.99 and that’s all there is right now for Lost/Stolen replacements.
November 27th, 2007 at 12:25 pm
I don’t really understand where to find these lost/replacement phones.
Can someone help me?
November 27th, 2007 at 5:51 pm
do i have to say I lost my phone or can i see the current half off prices?
February 16th, 2008 at 11:08 am
They do not give replacement phones any more! Because I tried you can only get your phone…Unless you call witht he people ten you will have too argue too get them too bend the rules@
July 8th, 2008 at 2:37 pm
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